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Salesfloor Supervisor - Softlines (Kmart 9614 Key Largo, FL

To serve, delight and engage our members while they shop their way. Supervises salesfloor associates, specifically in the softlines areas. Ensures store team delivers a WOW customer experience. Oversees the store recovery process in assigned area.
JOB DUTIES/RESPONSIBILITIES:
Makes eye contact, smiles and greets all Members that come within 10 feet. Demonstrates "Take the Member to the merchandise" policy showing pride in our brand
Assist in handling and solving member needs, issues or complaints
Provides direction, guidance and training to all associates in selling skills, customer service standards, product knowledge and front end operations to maximize sales, service and profitability
Executes all softlines related communications on a daily basis
Maintains a clean, safe working and shopping environment
Owns recovery process of the softlines area and inspects salesfloor for proper maintenance daily
Responsible for opening and closing the store
Understands apparel standards in regards to rack and wall merchandising, colors, styles and signing
Ability to quickly troubleshoot all system issues with real time resolutions following all current operating polices
Is a student of the game in Integrated Retail with regards to systems, technology and digital devices, and can train others on the use of these tools
Performs other duties as assigned
REQUIRED SKILLS:
Strong reading, writing, verbal, and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs
Ability to understand and follow verbal and written instructions
Repetitive bending, lifting, stretching and reaching
Show Pride
Ability to be cross trained
PREFERRED SKILLS:
Proficient in store systems and Integrated Retail
JOB REQUIREMENTS:
High school diploma or equivalent
1-2 years of related experience
18 years of age or older


 

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